Skip to the content

Privacy Policy

This is the privacy notice of www.medisure.co.nz. In this document, “we”, “our”, or “us” refer to Medisure Limited.

“You" and "your" are a reference to you.

This is a notice to inform you of our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with New Zealand law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please address your concerns by emailing our Managing Director, dawn@medisure.co.nz

If there are exceptions or policies to which you disagree, we respectfully request that you leave our site.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

The following is a list of the information we collect from you, either through our website or because you give it to us in some other way (account application, customer login setup etc) and why it is necessary to collect it:

Business and Personal information

This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is not used for any other purpose other than the business for which it is provided. We expect you to reciprocate this policy.

This information is used:

  • To provide you with the service which you request.
  • For verifying your identity for security purposes.
  • For marketing our services and products to you and visitors to our website.
  • Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business records for a minimum of seven years.  The NZ Government and specifically Inland Revenue demand that we maintain accurate records for GST purposes.

Marketplace Information

When we obtain information from you specifically to enable you to buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.

Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

  • To correspond with you or deal with you as you expect,
  • In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site,
  • To send you news about the services to which you have signed 
Information you post on our website

The information that you send to us by posting to a forum or blog or product review is stored on our servers. We do not specifically use this information other than to provide access for visitors to the site to view.

Website usage information

We may use software embedded in Our Website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

Financial information relating to your credit cards

We may keep your financial information to provide you with a better shopping experience next time you visit us and to prevent fraud.

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us when you buy. This includes financial information such as credit or debit card numbers. Our SSL certificate encryption level is 128-bit/256-bit. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.

We take the following measures to protect your financial information:

  • We keep your financial information encrypted on our servers.
  • We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.
  • Access to your information is restricted to authorised staff only.
  • We automatically delete your information when the card expires.
  • If we ask you questions about your financial information, we shall show partial detail the first four OR the last four digits of the debit or credit card number, only enough to identify the card(s) to which we refer.
Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Third party content

Our website is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our website, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it.

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

Content you provide to us to be used by third party

If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it.  It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the world, neither we nor you have control whatever as to how it is used.

Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us and to track your actions and the pages you visit while you use Our Website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of Our Website that rely on their use. If you prevent their use, you will not be able to use all the functionality of Our Website. Here are the ways we use cookies:

  • To record whether you have accepted the use of cookies on Our Website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.
  • To allow essential parts of Our Website to operate for you.
  • To operate our content management system.
  • To operate the online notification form, the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser.
  • To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
  • To collect information about how visitors, use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site form, and the pages they visited.
  • To record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
  • To record your activity during a webcast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose.
  • To store your personal information so that you do not have to provide it afresh when you visit the site next time.
Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business/organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.

Complaints & Disputes

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Marketing information

With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by email message to info@medisure.co.nz

Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business/organisation.  We do not keep any personally identifiable information associated with your message, such as your name or email address.

Disclosure to Government and their agencies

We are subject to the law like everyone else. We may, at times be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use Our Website.

Review or update personally identifiable information

At any time, you may review or update the personally identifiable information that we hold about you, by contacting us at info@medisure.co.nz. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@medisure.co.nz To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.


If you have any question regarding the privacy policy, please contact us through the contact page.

All finished... click here to go back to the Home Page

 

Account